Data Deletion Instructions

You can ask Afkat to delete the data it holds about you at any time. Which steps apply depends on how Afkat came to hold your data. Afkat is operated by SmartSpark Services; see our Privacy Policy for what we hold and why.

If you connected Instagram or a Facebook Page to Afkat

Any one of these stops Afkat's access:

• In Afkat: open Settings, choose Instagram or Facebook Page, then Disconnect. We delete the stored access token immediately and stop all publishing and replying for that account.
• In Instagram: go to Settings and activity → Website permissions → Apps and websites, find Afkat and select Remove.
• In Facebook: go to Settings & privacy → Settings → Business integrations, find Afkat and select Remove.
• By email: write to info@smartsparkservices.com from the email address on your Afkat account, with the subject "Data deletion request" and your Instagram username or Facebook Page name.

If you remove Afkat in Instagram or Facebook and also ask there for your data to be deleted, Meta gives you a confirmation code and a link where you can follow the request. We then delete the comments, messages, customer details and post metrics we obtained through that account or Page.

Disconnecting stops access. To also erase the business's own data (products, photos, posts, generated media, conversations, rules and settings), the business owner can open Settings → Account and privacy → Delete this business, or ask us by email. Export your data on the same screen gives a copy first. The owner can cancel for seven days; the business is then erased, within 30 days of the request at the latest, and every owner is emailed when it is done. Copies in encrypted backups expire within a further 35 days.

If you commented on or messaged a business that uses Afkat

Afkat processes your comment or message on behalf of that business, on Instagram, on its Facebook Page or in Messenger. You can:

• ask the business directly to delete your conversation (it can delete a customer's data from its conversations in Afkat); or
• email info@smartsparkservices.com with the subject "Data deletion request", the business's Instagram username or Facebook Page name, and your own username or name there.

We delete the stored copies of your comments and messages, your name or username and your platform identifier for that business within 30 days, and tell the business. Deleting our copy does not remove the comment or message from Instagram or Facebook itself; you can delete those in the app.

What is deleted

Everything described in the Privacy Policy for the relevant account, Page, business or person, except records we must keep by law (for example, billing records), which we keep only for the period the law requires and do not use for anything else.